Last updated 2026-05-26
FreshRole Pro is a digital subscription service operated by TECHPODS and billed via Paddle (our merchant of record). It delivers immediate, ongoing value the moment your subscription is active — real-time job alerts begin streaming as soon as your first matching role is posted. Because of how the service is consumed, TECHPODS generally does not offer refunds for completed or partial billing periods. This policy explains the exceptions where refunds are available, your statutory rights, and the alternatives to a refund. Charges related to FreshRole appear on your statement as TECHPODS via Paddle.
Pro subscribers receive Pro features — including real-time alerts, Telegram notifications, full sponsorship breakdowns, and unlimited saved alerts — from the moment they subscribe. The core value of the product is the ability to view live job listings and act on them before others do; that value is delivered immediately and irreversibly. By upgrading to Pro, you expressly request immediate access to the digital service and acknowledge that this is incompatible with a later refund of the period you've already used.
You can cancel your Pro subscription at any time from Account settings → Subscription → Cancel. Cancellation takes effect from your next renewal date — you keep Pro access until the end of your current paid billing cycle, and no further charges are made after that. See our Cancellation Policy for full details. Most people who want to stop paying are looking for cancellation, not a refund — and cancellation is instant and free.
Eligible refund requests must be received within 30 days of the original charge date. Within that 30-day window, TECHPODS will refund you in full in the following cases: (a) duplicate charges for the same billing period; (b) any charge taken after you confirmed a cancellation; (c) charges made due to a clear technical error on our side; (d) extended service unavailability that we caused (defined as more than 72 consecutive hours of outage during a billing period); and (e) where required by applicable consumer-protection law. Requests received more than 30 days after the original charge date will not be eligible for a refund except where statutory consumer-protection rights require otherwise. To request a refund, email support@freshrole.co with your account email and the Paddle transaction ID (the charge appears on your statement as TECHPODS via Paddle).
If you are a consumer based in the EU, UK, or another jurisdiction with statutory withdrawal rights for digital services, those rights are preserved. However, by subscribing to Pro and choosing to receive the service immediately, you expressly consent to immediate performance of the contract and acknowledge that you lose the standard 14-day right of withdrawal once the service has been provided. This is consistent with Article 16(m) of the EU Consumer Rights Directive and equivalent provisions in UK law.
Where we offer a free trial, you will not be charged during the trial period. If you cancel before the trial ends, no charge is made and no refund is needed. If you do not cancel before the trial ends, your subscription begins and the standard policy in this document applies.
Email support@freshrole.co from the email address on your FreshRole account with: (a) the Paddle transaction ID or invoice number (the charge will appear on your statement as TECHPODS via Paddle); (b) the date of the charge; and (c) a brief description of why you believe a refund is due. TECHPODS will respond within 3 business days. If approved, refunds are processed by Paddle back to the original payment method and typically appear within 5–10 business days, depending on your bank.
We ask that you contact us before raising a chargeback with your bank or card issuer. Chargebacks are costly to resolve and we can almost always sort out the underlying issue (duplicate charges, mistaken upgrades, family member subscriptions) within a few business days if you reach out directly.
All refund and billing questions: support@freshrole.co. Please include your account email and transaction ID so we can find the charge quickly.